Frequently Asked Questions
Everything you need to know about shopping with Vismay.
How long does shipping typically take?
Orders are processed within 24-48 hours. Standard domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on the location.
What is your return and exchange policy?
We offer a 15-day return and exchange policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund or a size swap.
How can I track my order status?
Once your order has shipped, you will receive an email with a unique tracking number and a link to our carrier's website to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible. However, due to different monitor settings and lighting conditions during photography, slight color variations may occur.